Customer Service Rep

Select Staffing has a great opportunity for a Customer Service Representative within a manufacturing company in Simi Valley, CA.

Pay: $22.00 - $26.00

Hours: 8AM 5PM

Monday to Friday

Fulltime/onsite

Job Description:

Answers incoming calls, live chat inquiries, and e-mails from distribution partners, field sales representatives, and end-user customers. Responds to questions regarding product application, customer order status, product pricing and delivery timeframes. Responds to expedited requests and documents customer complaints. Acts as liaison between the customer and various internal departments. Maintains appropriate reference materials. Provides CPI literature as requested. Facilitates customer orders into ERP system and monitors EDI transactions. Works closely with Technical Support to ensure customer receives appropriate information. Maintains close working relationships with distributors and regional sales managers.

Technical Competencies:

• High School Diploma. Some college preferred.
• At least 2-3 years or more of customer service experience.
• Computer skills: Microsoft Office.

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