Director Client Services - Workers Compensation

at Sedgwick in Boise, Idaho, United States

By joining Sedgwick, youll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, theres no limit to what you can achieve.

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Director Client Services Workers Compensation

PRIMARY PURPOSE : To oversee client service delivery, operational analytics, and strategic initiative management for Workers Compensation program while partnering with regional operational leadership to drive continuous improvement and high-quality claim outcomes.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

Client Partnership & Program Management

+ Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers Compensation operational leadership.

+ Leads stewardship discussions, operational reviews, and performance presentations related to the WC program.

+ Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction.

+ Ensures alignment between client expectations, regional operational execution, and strategic program objectives.

Analytics & Performance Oversight

+ Oversees operational reporting, trend analysis, and performance management activities across the WC program.

+ Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives.

+ Coordinates development and presentation of dashboards, stewardship materials, and operational summaries.

+ Tracks and communicates results of strategic initiatives and operational improvement efforts.

+ Partners with analytics and operational teams to support data-driven decision-making and operational planning.

Operational Coordination & Continuous Improvement

+ Partners with regional WC operational leadership to support implementation of process improvements and operational initiatives.

+ Identifies operational trends, claim handling opportunities, and areas for performance enhancement.

+ Facilitates collaboration between regional operations, analytics, quality, and support functions to improve operational consistency and service delivery.

+ Supports implementa