Supervisor, Customer Service

at Oracle in Boise, Idaho, United States

Job Description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Preferred Hub Locations

Candidates should preferably be based near one of the following Oracle Health support hubs and be comfortable with in-office expectations:

+ Orlando, FL

+ Kansas City, MO

+ Nashville, TN

Supervisor, Customer Service Global Shared Support Services

As a Supervisor, Customer Service, within Oracle Healths Global Shared Support Services organization, you will lead a key function of the Federal Support team through collaboration with internal and external stakeholders. This role is responsible for managing complex client and associate matters, driving organizational initiatives, and leading teams to achieve operational and functional objectives within a fast-paced support environment.

Position Overview

As a first-level supervisor within Oracle Health Federal Support, you will lead a team of technical and professional support associates while contributing operationally and strategically across the organization. This role interacts frequently with customers, leaders, and cross-functional teams to ensure successful support delivery, operational performance, and client satisfaction.

The Oracle Health Federal Support Team is seeking a U.S.-based Supervisor, Customer Service, to support federal healthcare clients and internal Oracle Health stakeholders. This role reports to a Senior Manager and offers visibility across executive leadership and support operations.

Responsibilities

Key Responsibilities

Employee Management

+ Prepare and deliver employee work plans and development plans

+ Conduct performance reviews and communicate compensation, recognition, and development opportunities

+ Approve employee time off, overtime, timecards, and expense reports in accordance with HR policies and labor requirements

+ Support employee growth through coaching, training, and career development planning

+ Maintain strong team morale and focus on talent retention

+ Track and improve team skill development and knowledge growth

Operational Management

+ Lead and support a team of Technical Support professionals

+ Ensure proper resource utilization, including recruiting, onboarding, and training

+ Drive execution against organizational goals and contractual client commitments

+ Engage directly with internal and exte