Customer Service Representative

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

FISKARS

Customer Service Representative

OUR ROLE

We are looking for a Customer Service Representative to join our team and support our customers across Scandinavia. In this role, you will be the first point of contact for our customers, helping to ensure a smooth and positive experience from order placement to delivery.

You will play a key role in managing customer orders, resolving issues, and supporting our sales and supply chain teams. If you enjoy working in a dynamic environment and value collaboration, problem-solving, and delivering high-quality service, this could be a great opportunity for you.

This position is based in Oslo, Norway and reports to the Sales Operations Manager, Scandinavia. The role is full-time and follows a hybrid working model.

WHAT YOU'LL DO AT FISKARS

Responsibilities:

You will be part of the sales operations team, working closely with both internal stakeholders and customers to ensure efficient order management and excellent service delivery across the Scandinavian market.

• Manage and process customer orders, including registration, follow-up, and updates.

• Monitor product availability and support the order fulfillment process.

• Handle customer inquiries, claims, and credit or debit notes.

• Communicate proactively with customers regarding orders, deliveries, and issues.

• Support invoicing, back-order tracking, and order data accuracy.

• Maintain customer and product data, ensuring high-quality information in systems.

• Coordinate logistics and track deliveries together with partners

• Collaborate with sales, supply chain, and other internal teams to improve processes and customer experience.

WHO YOU ARE

Experience:

You are a customer-focused professional with strong organizational skills and a proactive mindset. You enjoy working both independently and as part of a team, and you are comfortable handling multiple tasks in a fast-paced environment.

• Previous experience in customer service, sales support, or a similar role.

• Understanding of order management and logistics processes.

• Experience working with ERP systems; SAP is an advantage.

• Strong communication skills and ability to build relationships with stakeholders.

• Structured way of working with attention to detail and accuracy.

• Ability to manage multiple priorities and meet deadlines.

• Fluent in English and Norwegian; additional Scandinavian language skills are a plus.

START YOUR JOURNEY AT FISKARS GROUP

We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today.

We are committed to protecting your personal data, so we only accept applications through our career website.

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Last day of application:

2026-06-16

• At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

• Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million.

Read more: fiskarsgroup.com