Contract Customer Service Representative

About the Role To Apply for this Job Click Here Customer Service Representative (Contract) - New Hope, MN (Fulltime Onsite) Beacon Hill's client is seeking a Customer Service Representative to join their team on a 4-month contract with potential for extension. This position is fully onsite in New Hope, MN and offers an opportunity to work within a collaborative order management environment supporting both internal teams and customer needs. Key Responsibilities Handle inbound phone calls while delivering professional and friendly customer support Enter and process customer orders across multiple systems and platforms with a high level of accuracy Utilize tools such as JDE for commercial order processing, Webdocs for purchase order access, and additional systems for sample order requests Support EDI-related processes and provide backup coverage once trained Review daily operational reports and make necessary updates or adjustments to customer orders Partner closely with the Order Management team to ensure timely and accurate order fulfillment Investigate order discrepancies, determine root causes, and apply appropriate corrections or coding updates Communicate proactively with internal teams via email and Microsoft Teams to resolve order-related questions or issues Handle time-sensitive requests including urgent orders and cancellations Qualifications Previous customer service experience, ideally in a high-volume or order processing environment Strong technical aptitude with the ability to navigate multiple systems and screens simultaneously Excellent communication skills, including a polished and professional phone presence Comfortable working cross-functionally and collaborating with internal teams Detail-oriented with the ability to troubleshoot and resolve order issues effectively Engaging and personable, with a team-oriented mindset ...006253 To Apply for this Job Click Here Excited about this job? Don't wait Step into a role that matches your potential! Apply Now