Roles and Responsibilities
- Must be available to work any 8-hour shift from 7am to 7pm.
- Provide functional telephone support for resolution of customer problems, incidents, issues, requests, and queries.
- Ensure proper documentation, notification, and escalation of contacts.
- Operate phone queue and participate in scheduled training.
- Manage incoming phone calls from the provider and customer communities in a prompt, courteous, and concise manner.
- Maintain appropriate documentation for all calls clearly and concisely, following all QA requirements.
- Transfer callers to other units as necessary.
- Meet individual performance standards and cross-train to other areas and assist as required.
- Minimum of 6 months to 1 year of customer care experience.
- High School Diploma or GED preferred. Medicaid Experience optional.
- Excellent communication skills and the ability to work creatively and analytically in a problem-solving environment.
- Good written, oral, and interpersonal communication skills.
- Must be eager to contribute to a team-oriented environment.
- Professional skill requirements and a desire to work in an information systems environment.
- Experience with AWS CRM, Client office experience.
- Effective multi-tasking.
- Work location: Austin, TX
- Local Candidates preferred - Remote
- No Visa Restrictions.
Job ID: 523387083
Originally Posted on: 6/2/2026
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