New Jersey - Customer Service Representative

Country United States Region New Jersey City Mount Laurel Area of expertise Customer Service Contract Type Permanent term Work mode On-site Salary range 17.00 - 20.00 USD per Hour Job number NA00368 Who we are At AnazaoHealth, we're all about creating personalized medications that truly make a difference. As a specialty compounding pharmacy, we serve the nuclear medicine and pain management markets, provide drugs for clinical trials, and support wellness with tailored solutions. With pharmacies in Tampa, Las Vegas, and New Jersey, our teams are dedicated to improving lives through innovation, quality, and care. We're growing fast and looking for passionate people to join us on our journey. About the job SUMMARY Answers telephone, interacts with customers, and record information on a computer for customer service by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Duties and responsibilities may vary depending on the department to which position incumbent is assigned. Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information Provides product information, product literature, and customer ordering status Call patients for their monthly refills or clarification on orders, ie address or birth date Receives and processes prescriptions via fax, mail and ERX Verifies and/or updates the accuracy of patient information, i.e., address, allergies, etc. Ensures security of Protected Health Information as per HIPAA requirements Processes payment: credit card; when appropriate Understand the different state's regulations Create a refill request via fax or ERX May serve as a role model for the purposes of training new personnel Maintains a clean, orderly work environment Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Set yourself apart Qualified Candidates Will Have: Must be willing to take and pass New Jersey Pharmacy certification within 90 days of employment . High school diploma or general education degree (GED) At least one-year related experience and/or training, or equivalent combination of education and experience Strong communication skills, be organized, and detail oriented Intermediate computer skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals Enthusiastic, professional, and self-directed interest What's on offer? At AnazaoHealth, you'll find plenty of opportunities to grow and make an impact. We offer competitive pay, a comprehensive benefits package (including 401k, health insurance coverage for you and your dependents, paid holidays, PTO, and Volunteer Paid Time Off), and a supportive workplace where your ideas and talents can shine. We're proud to be an Equal Opportunity Employer and maintain a drug-free workplace. Diversity makes us stronger, and we're committed to building an inclusive environment where everyone feels welcome. Ready for the challenge? Take the next step and join us in shaping the future of personalized medicine. Apply online today and don't forget to include your salary requirements. No phone calls, please. We do not accept agency referrals for this position.