Customer Service Representative

The Customer Service Representative (CSR) is responsible for supporting customers and internal teams by managing order processing, resolving inquiries, and ensuring accurate communication between warehouse operations, clients, and transportation teams. This role plays a key part in delivering excellent customer experience while maintaining efficiency and accuracy in a fast-paced warehouse environment. Key Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, and internal systems Process inbound and outbound orders accurately in the warehouse management system (WMS) Monitor order status and coordinate with warehouse staff to ensure timely fulfillment Resolve customer issues related to shipments, inventory discrepancies, or delays Communicate effectively with operations, transportation, and inventory teams Provide updates on order status, shipping details, and delivery timelines Maintain accurate records of customer interactions and transactions Assist with returns, claims, and documentation as needed Ensure compliance with company policies, service level agreements (SLAs), and safety standards Support continuous improvement initiatives to enhance customer satisfaction Qualifications High school diploma or equivalent (associate's or bachelor's degree preferred) 1-3 years of customer service experience, preferably in a warehouse, logistics, or distribution environment Experience with warehouse management systems (WMS), ERP systems, or order management systems Proficiency in Microsoft Office (Excel, Word, Outlook) Skills & Competencies Strong communication and interpersonal skills Excellent problem-solving and conflict resolution abilities High attention to detail and accuracy Ability to multitask and prioritize in a fast-paced environment Strong organizational and time-management skills Customer-focused mindset with a sense of urgency Team-oriented with the ability to collaborate cross-functionally Work Environment Warehouse office setting with frequent interaction with operations floor May require flexibility in schedule, including overtime during peak periods Moderate noise level and fast-paced environment Preferred Qualifications (Optional) Experience in transportation logistics or supply chain operations Bilingual (e.g., English/Spanish) a plus Knowledge of EDI processes and shipping documentation