Hybrid Customer Service Representative

Role: Customer Service Representative Pay: $20.20/hour Assignment: 6-month contract-to-permanent (T2P) opportunity Location: First week onsite at Denton, TX 76205 After onboarding: ~2 days/week onsite until training is complete Post-training: ~2 days/month onsite Located on DART line Must have high-speed internet (screenshot required) Must be able to work onsite if home internet or equipment issues arise What you'll do: Handle high-volume inbound calls for multiple City departments Assist customers via phone, email, and in person Process payments, issue receipts, and maintain accurate records Balance cash drawers and prepare daily deposits Support utility services including account setup/closure, billing inquiries, and payment arrangements Manage service requests such as solid waste services, water leak adjustments, and work orders Provide support for animal services requests, including adoptions and inquiries (as assigned) Enter and maintain accurate data across multiple systems Assist with reporting, internal projects, and administrative tasks Handle escalations and support team members when needed Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.