Customer Service Representative

At Ferraro Foods, our Customer Service team does more than process orders.

They are the connection between our customers, sales teams, and operations, ensuring every order is accurate and every issue is resolved.

We are looking for a Customer Service Representative who is detail-oriented, responsive, and thrives in a fast-paced environment.

What You ll Bring to the Table

Process a high volume of customer orders with accuracy and attention to detail

Handle inbound and transferred calls, addressing customer inquiries professionally

Respond to questions regarding products, pricing, delivery, and services

Support Sales Representatives and internal teams to ensure customer needs are met

Research and resolve customer issues, including billing discrepancies, order errors, and service concerns

Serve as a liaison between customers, sales, operations, and transportation teams

Maintain consistent communication with customers, including follow-up on open items

Assist with researching account discrepancies, including credits, returns, and pricing issues

Support coordination of deliveries, pickups, and routing-related inquiries

Maintain accurate records of customer interactions, transactions, and account activity

Assist with processing credits, billing adjustments, and related documentation

Collaborate with internal teams to improve service levels and resolve concerns

The Ingredients for Success

2+ years of customer service, data entry, or administrative experience

Experience handling high call volume and/or order entry

Strong attention to detail and accuracy

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to multitask and work in a fast-paced environment

Problem-solving skills with the ability to research and resolve issues

Proficiency in Microsoft Office, including Outlook, Word, and Excel

Why You ll Love Working Here

Be part of the team that keeps orders accurate and customers supported

Work closely with sales, operations, and cross-functional teams

Fast-paced environment where your impact is visible

Opportunity to grow within customer service and operations

Be part of a company that supports customers across the food industry

The Details

Schedule: Monday-Friday | Rotating Sundays | 8:30 AM - 5:30 PM

Compensation: $16.50 - $18.00 per hour

Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings.

Apply today and be part of the team behind every order!

Ferraro Foods is an equal opportunity employer.

Salary commensurate with experience.

Monday-Friday | Rotating Sundays | 8:30 AM - 5:30 PM