Customer Service Representative

Customer Service Representative

Location:  Youngstown, Ohio (Onsite)

Type:  Temporary to Permanent | Monday–Friday, 8:30 am–5pm

Pay:  $17.00/hour

Are you an experienced customer service professional with great communication skills and a knack for troubleshooting? Join our Wholesale team for a temporary, remote Customer Service Representative opportunity!

What you’ll do:

	
• Answer incoming calls and process customer orders
  
  	

• Resolve customer concerns and troubleshoot technical issues, especially related to electrical/equipment support
  
  	

• Document and track customer interactions
  
  	

• Follow up regarding order status, shipping, and availability
  
  	

• Maintain high service standards and strong communication skills (phone & email)
  
  

What you’ll need:

	
•  Good communication, basic phone skills, basic data entry, multitasking
  
  	

• Friendly personality, Organized, able to deescalate a tense situation
  
  	

• Must be able to handle the high volume of incoming and outgoing calls, email and text messages.
  
  	

• High School or equivalent is preferred but not REQUIRED
  
  	

•  Ability to produce quality and professional written correspondence with customers
  
  	

• Ability to demonstrate and perform basic math
  
  	

• Customer service orientation
  
  	

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  
  	

• Commitment to providing resolution to customer issues on the first contact
  
  	

• Strong English comprehension and a good command of grammar
  
  

Ready for your next customer service opportunity? Apply now with your resume, prescreen answers,

10238779