Customer Service Representative

Customer Service Representative

Location: Ashburn, VA

Employment Type: Contract (6-Month Initial Assignment with potential for extension)

Pay Rate: 21-24/hr

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily customer account activities, order management, and sales support functions. This role will work closely with internal teams and assigned territory representatives to ensure excellent customer experience, timelymunication, and efficient processing of customer requests.

This is a fast-paced role ideal for someone who enjoys multitasking, problem-solving, and building strong customer relationships. T is potential for long-term employment based on performance and business needs.

Key Responsibilities

Process customer orders and verify order accuracy within internal systems

Respond to customer inquiries via phone and email in a professional and timely manner

Assist with pricing requests, quote generation, return requests, and issue resolution

Conduct follow-upmunication regarding quotes, orders, and customer activity

Generate and distribute reports as needed to support business operations

Partner with assigned sales and account teams to support territory growth and customer retention

Maintain accurate customer records, account details, and opportunity updates inpany databases

Evaluate customer needs and rmend appropriate products, services, or solutions

Support quality initiatives and continuous improvement efforts within the department

Communicatepany strengths and service capabilities to customers effectively

Assist with onboarding and training support for new team members when needed

Contribute to a collaborative, team-oriented work environment

Perform additional administrative and customer support duties as assigned

Qualifications

1-3 years of customer service, sales support, or administrative experience

Previous experience in a fast-paced office or customer-facing environment preferred

Strong written and verbalmunication skills

Excellentanizational skills with strong attention to detail

Ability to prioritize tasks and manage multiple responsibilities simultaneously

Strong interpersonal and problem-solving abilities

Comfortable learning and utilizing multiple systems and databases

Prior technical support or inside sales experience is a plus

Education

Associate degree preferred, or equivalentbination of education and relevant experience

Additional Information

6-month contract assignment with opportunity for permanent hire

Collaborative team environment with growth potential

Training provided during onboarding period

#INDE

Customer Service Representative

Client Sales Rep