Customer Service Representative

Customer Service Representative (Healthcare Call Center) Lake Bluff, IL (Hybrid - Onsite Tues/Wed, Remote Mon/Thurs/Fri) $18/hour | Contract-to-Hire (6 months+) Overview We are hiring Customer Service Representatives to support a leading healthcare organization, Fresenius Medical Care . This role is ideal for candidates with customer service or call center experience who are looking to grow in a healthcare-focused environment . You'll act as a key point of contact for clients, providing support, resolving issues, and ensuring accurate communication of critical information. What You'll Be Doing Handle high-volume inbound calls from clients and internal teams Provide support on patient accounts, test results, and documentation requests Investigate and resolve customer issues while ensuring timely follow-up Communicate abnormal test results, patient updates, and required actions Assist with questions on test status, requirements, and specimen handling Process updates to requisitions and patient information Document all interactions accurately in internal systems Collaborate with internal teams (Sales, Clinical Support, Operations) Escalate complex issues when needed Schedule Training: Monday-Friday, 8:00 AM - 4:30 PM PostTraining Shift: Typically 10:30 AM - 7:00 PM Hybrid Schedule: Onsite: Tuesday & Wednesday Remote: Monday, Thursday, Friday What We're Looking For Must Have: High School Diploma or GED 1+ year of customer service or call center experience Strong computer skills (Excel, Outlook, CRM systems) Excellent communication and active listening skills Ability to multitask and work in a fastpaced environment Preferred: Healthcare experience (call center or patient support) Knowledge of medical terminology, Medicare, Medicaid, or patient accounts Experience with collections, medical billing, or accounts receivable Key Skills Customer Service & Call Handling Patient Account Support Medical Collections / Billing Knowledge Data Entry & Documentation Accuracy Time Management & Multitasking Work Environment Team-oriented, fast-paced call center Combination of onsite collaboration and remote work Strong focus on accuracy, communication, and customer care Compensation & Benefits $18/hour Contract-to-hire opportunity with long-term growth potential Benefits may include medical, dental, vision, 401(k), PTO, and more (eligibility dependent) Additional Requirements Background check and drug screening required Must meet healthcare compliance requirements Why Apply? This is a great opportunity to break into or grow within healthcare customer support , gain experience with a reputable organization, and build long-term career stability in a high-demand industry. Job Type & Location This is a Contract to Hire position based out of Lake Bluff, IL. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lake Bluff,IL. Application Deadline This position is anticipated to close on Jun 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.