Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Assesses customer need for additional products/services

Assesses customer compliance with physician orders

Answers questions and provides customer education regarding products/services

Documents calls in computerized record keeping system

Enters customer orders in computerized system

Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

Read and analyze documents such as patient orders

Comprehend pharmacy prescription terminology

Effectively communicate with coworkers and patients alike

help with the training of employees

calculate figures and amounts in reference to frequency and doses dispensed

apply common sense understanding to carry out oral and written instructions

Education & Experience:

High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training

Computer entry Required

Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.