Customer Support Analyst (Must be local to Charlotte, NC)

Customer Support Analyst (Must be local to Charlotte, NC) Charlotte, NC Job Details $38,000 - $42,000 a year 16 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Snacks provided Employee assistance program Vision insurance 401(k) matching Flexible schedule Pet insurance Qualifications Jira Microsoft Excel Phone communication Salesforce SQL Salesforce Cloud Confluence Customer support Productivity software Escalation handling Communication skills Entry level Time management Client interaction via phone calls Full Job Description AGDATA is the most trusted provider of data collection , data management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. With data services at the coresupported by a flexible suite of software solutionsour unified platform reflects over 30 years of innovation and expertise across agriculture, crop protection, specialty chemicals, and animal health. Backed by a creative and energetic team, AGDATA is continuously pushing the boundaries of technology to strengthen client relationships and deliver impactful results. We're powered by a creative, energetic team that's passionate about pushing the boundaries of technology and delivering exceptional client experiences. If you're looking to make an impact and grow your career, we'd love to meet you. Visit us at www.agdata.com What You'll Do As a Customer Support Analyst, you'll be a key player in supporting our clients and ensuring smooth operations. You'll: Become an expert in AGDATA's services and solutions Manage high-volume support via phone, email, and Jira Provide timely updates and resolution statuses to leadership Escalate complex issues to appropriate teams Suggest improvements to enhance customer experience Collaborate with a dynamic team of analysts Grow your career38% of our analysts were promoted in 2024! What You Bring Proficiency in Microsoft Office, especially Excel Strong multitasking and time management skills Confidence in phone communication with clients Bonus Skills (Not Required) Basic SQL knowledge Experience with Jira Service Desk and Confluence Familiarity with Salesforce 1+ years in customer support Who You Are Detail-oriented and organized Analytical and solution-focused A proactive self-starter A clear and effective communicator Why You'll Love Working Here Health & Wellness Multiple medical, dental, and vision plans HSA with employer contributions, FSA options Employee Assistance Programs, virtual counseling, pet insurance Financial & Career Growth 401(k) with company match Tuition reimbursement Clear career paths and ongoing training Work-Life Balance Paid time off and company-wide holiday break Flexible hours and remote work options Office Perks Brand-new office space with free snacks and drinks Open-door culture with direct access to leadership Monthly town halls with lunch provided Recognition through our Shout Out Program Ready to Join Us? If you're passionate about customer support and excited to grow with a forward-thinking company, we encourage you to apply! Salary for Canada based individuals: $38,000-$42,000, commensurate with experience. Top-range offers will reflect exceptional qualifications and demonstrated experience. This posting is for an existing vacancy.