Customer Service / Case Support Specialist

Customer Service / Case Support Specialist

Location: Hybrid Schedule
Employment Type: Full-Time, Direct Hire

Overview:
We are looking for a compassionate and detail-oriented Customer Service / Case Support Specialist to join a mission-driven team helping seniors and individuals in need. You will serve as the first point of contact, screening individuals, providing information, and helping connect them to long-term care services and Medicaid support.

Key Responsibilities:

• Answer incoming calls and assess client needs to determine appropriate services.

• Guide individuals through Medicaid applications and eligibility processes.

• Maintain accurate and timely data in internal systems.

• Coordinate with partner agencies to ensure clients receive the right assistance.

• Help educate the community about available programs and services.

• Participate in emergency response support when needed.

Qualifications:

• Bachelors degree in Human Services or related field preferred; Associate degree plus experience accepted.

• 2+ years of experience in client service, intake, case management, or related roles.

• Strong communication, listening, and organizational skills.

• Proficient with Microsoft Word, Excel, and data systems.

• Typing speed of at least 45 WPM.

• Bilingual (English/Spanish) is a plus.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at ...