Customer Service Manager Jobs in Wilkes Barre, PA

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Customer Service Lead

  • Ocean State Job Lot
  • Dunmore, PA (17 miles from Wilkes Barre, PA)
  • 1 hour ago
Job Overview POSITION SUMMARY: The Customer Service Lead is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and...

Customer Care Manager

  • Navient
  • Wilkes Barre, PA
  • 3 days ago
Navient Solutions LLC Position will be ONSITE/HYBRID. Hybrid requirement is to be onsite 2-3 times per week and 2 days from 12:30-9 PM. Candidates must be able to work in Wilkes-Barre, PA (for...

Customer Care Supervisor II

  • Navient
  • Wilkes Barre, PA
  • 6 days ago
and outbound call volume Ensure that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities Maintain knowledge of all programs/projects the inbound...

Customer Care Supervisor

  • Navient
  • Wilkes Barre, PA
  • 6 days ago
and outbound call volume Ensure that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities Maintain knowledge of all programs/projects the inbound...

Customer Care Manager

  • FNCB Bank
  • Dunmore, PA (17 miles from Wilkes Barre, PA)
  • 8 days ago
Apply Job Type Full-time Description (This is not a remote position) The Customer Care Manager will support the Retail Banking areas front-line staff, as well as, its virtual and digital banking...

Customer Service Lead

  • Carter's
  • Moosic, PA (13 miles from Wilkes Barre, PA)
  • 30+ days ago
Carter's, OshKosh, and Skip Hop stores are conducting interviews virtually and in-person. Interviews may take place via video and candidates will be notified of this when scheduling interviews.

Customer Service Coordinator

  • Mondelez International
  • Wilkes Barre, PA
  • 60+ days ago
Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will onboard new customers, conduct periodic credit assessments,...

Demographic Data for Wilkes Barre, PA

Moving to Wilkes Barre, PA? Find some basic demographic data about Wilkes Barre, PA below.


74,653
2,108
Medium

Customer Service Manager Online Courses and Training Opportunities

Culture of Services: Paradox of Customer Relations
Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and...

Customer Analytics
Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a...

Customer Service
Customer service isnt limited to being polite to yourcustomers its a pivotal factor of business operations that has a direct impact onhow your company is viewed in the public eye let alone sales....

Salary for Customer Service Manager Jobs in Wilkes Barre, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Top Hiring Companies

Top hiring companies in your area for Customer Service Manager positions


  • Navient
    Jobs
  • Berkshire Hathaway Guard Insurance Companies
    Jobs
  • CSL Behring LTD
    Jobs
  • INTERMETRO INDUSTRIES CORPORATION
    Jobs
  • UGI Corporation
    Jobs
  • Dollar Tree
    Jobs
  • GPAC
    Jobs
  • Home Depot
    Jobs
  • Lowe's Companies, Inc.
    Jobs
  • Marshall Retail Group
    Jobs

Highest Education Level

Customer Service Managers in Wilkes Barre, PA offer the following education background
  • Bachelor's Degree (36.4%)
  • High School or GED (22.9%)
  • Associate's Degree (13.9%)
  • Master's Degree (11.5%)
  • Vocational Degree or Certification (11.3%)
  • Some College (2.7%)
  • Doctorate Degree (0.8%)
  • Some High School (0.6%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Wilkes Barre, PA
  • 4-6 years (43.8%)
  • 1-2 years (15.7%)
  • 2-4 years (15.0%)
  • None (11.8%)
  • 10+ years (7.6%)
  • Less than 1 year (4.8%)
  • 8-10 years (1.3%)
  • 6-8 years (0.2%)

Other Titles

Here are some other career titles that require similar skills


Customer Service Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.