Call Center Management Jobs

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FIS Global - Saint Petersburg, FL
Considerable knowledge of the company's products, services and business operations to enable resolution of customer inquiries. Excellent customer service skills that build elevated levels of customer...
2 days ago
Scholastic - Cranbury, NJ
Each year Scholastic Book Fairs, in partnership with schools across the country, hosts more than 127,000 book-sale events that give more than 35 million students and their families access to...
2 days ago
Selman & Company LLC - Cleveland, OH
ravel (0-5%)Position Title Workforce Management Analyst/Call Center ManagerWe are seeking a talented individual to join our Customer Contact Center team as a Workforce Management Analyst. This role requires...
1 day ago
Energy Conservation Solutions - Mooresville, NC
ASSISTANT CALL CENTER MANAGER NEEDED Energy conservation solutions Mooresville, NC Airport Firefighter with EMT Cert (Antarctica) PAE Antarctica Contract Charlotte, NC DELIVERY DRIVER (1st Shift)...
2 days ago
Pomona, CA
Great Company currently seeking a Call Center Manager with Experience! Minimum 5 year minimum of previous Call Center or Dispatching Management, Manager will be reporting to Director of customer...
23 hours ago
CIOX Health - Phoenix, AZ
Position Description: The Call Center Manager will be responsible for directing the overall performance of the call center. This position guides the productivity of the company and has a direct...
1 day ago
CLEAResult - Phoenix, AZ
Click the Apply link to create your Job Application **Job Description Summary** **Job Description** **Additional Job Description** **Equal Opportunity Employer** As an Equal Opportunity Employer,...
1 day ago
CVS Health - Orlando, FL
years of Workforce Management, Call forecasting and Management experience. This position is responsible for call forecasting and planning, staffing requirements, management of call monitoring and adhere...
1 day ago
CVS Health - Knoxville, TN
years of Workforce Management, Call forecasting and Management experience. This position is responsible for call forecasting and planning, staffing requirements, management of call monitoring and adhere...
1 day ago
Caresync - Wauchula, FL
Contact Center Supervisor CareSync is the leading provider of software and services for Chronic Care Management, combining technology with clinical services to facilitate care coordination....
1 day ago
Seattle, WA
following: -Leadership and training experience coupled with a strong work ethic; -2 years of call center experience is preferred; -Previous management experience in hospitality, preferably hotel, food, a...
17 hours ago
Kroger - Blue Ash, OH
er; Customer Service; Management || Employee || Exempt || Full-Time || None Nearest Major Market: Cincinnati Job Segment: Call Center, Manager, Bank, Banking, Law, Customer Service, Management, Fina...
14 hours ago
Hc Blake Company - Huntsville, AL
Call Center Manager2/17/2018 -H.C. BlakeHuntsville, AL -JOB DESCRIPTION -Job Description: Our continued growth requires the addition of a talented and highly motivated Call Center Manager to join...
2 days ago
Harris County - Houston, TX
The Assistant Call Center Supervisor assists in the supervision of the Call Center staff and helps to manage the functions of the WIC Appointment Call Center to assure integration with the Texas...
2 days ago
Fidelity Information Services - Saint Petersburg, FL
quality, call volume, customer satisfaction, etc.* May serve as a backup to more senior customer service management in their absence.* Other related duties assigned as needed.Educational RequirementsHigh...
2 days ago

Call Center Management Online Courses and Training Opportunities

Call Center Training| Essential Guide

about useful tips,to develop actual skills and how to use them

Welcome to the call center training

Welcome to the Call Center Training Workshop. A well-trained Call Center is the...


Introduction to Human-Centered Design
Course Description:

Human-centered design (HCD) is a creative approach to problem solving pioneered by the design firm IDEO.

This is an intensive, hands-on learning experience that...


Introduction to Human-Centered Design
Course Description:

Human-centered design (HCD) is a creative approach to problem solving pioneered by the design firm IDEO.

This is an intensive, hands-on learning experience that...


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Call Center Management Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.