Call Center Management Jobs

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Randstad - Hampton, VA
Our Client in Hampton, VA is looking for Call Center Team Leads for Temp-to-Hire opportunities. Qualified candidates, please apply at . Duties Include: - Coordinating operations and activities for...
2 days ago
Ultimate Staffing - Clackamas, OR
Are you passionate about customer service? Do you love to help people? Do you have call center experience? If so, then this could be your next career opportunity. Ultimate Staffing is part of the Ro...
2 days ago
Horsham, PA
compensation: hourly employment type: full-time QR Code Link to This Post Call Center Coordinator- no foreign language experience needed! (LSA) is currently seeking upbeat, motivated and friendly...
2 days ago
Charter Communications - Saint Petersburg, FL
members are our strength and foundation. MAJOR FUNCTION We are a spirited, vibrant, and dynamic inbound care center with a passion for world class customer service. As an award winning industry leader...
2 days ago
First Advantage HRLogix - Indianapolis, IN
primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Represe...
2 days ago
University of Michigan - Ann Arbor - Ann Arbor, MI
cluding discipline and medical leaves, while maintaining proper documentation, participate in the resolution of employee complaints and grievances, and respond to inquiries and complaints from customers...
18 hours ago
Global Response Corporation - Pompano Beach, FL
Call Center Supervisor CATEGORY: Customer Service Grow your career with Global Response. Global Response is seeking motivated Customer Service Supervisor interested in providing excellent agent...
13 hours ago
Robert Half Corporate - West Valley City, UT
We need a Call Center Manager to add to our new call center location. Our Call Center Manager would be supervising several small teams of around 5 people in each team. Our Call Center Manager must...
1 day ago
StatesideBPO - Fort Myers, FL
performing team. Responsibilities: * Coaches and develops agents 70% of the time, including agent call monitoring and evaluation of calls * Identifies area(s) of opportunity and provides feedback to agent(s)Focuses...
17 hours ago
Alliance Data card services - Westerville, OH
leadership role, leading a team of people High balance collections experience preferred Escalations management experience preferred Experience coaching individual team members towards meeting and exceedi...
1 day ago
Woodbridge, NJ
k to This Post Fast growing fundraising firm is seeking an experienced call center manager for inbound division. Potential Candidate must have a good work ethic, self motivated, and must be a natural...
1 day ago
CVS Health Retail - Cumberland, RI
ce managing, coaching, and developing of call center staff. * Prior Call Center experience with Skills-based routing blended inbound and outbound, IVR/Speech systems, agent monitoring/TQM, call recordi...
1 day ago
Living Spaces Furniture - La Mirada, CA
Call Center Team LeadSummary: The Call Center Team Lead is responsible to oversee the activity in the customer service call center, answering CSR questions, and handle escalations. Additional...
23 hours ago
PRA Health Sciences - Lenexa, KS
in the department.Qualifications* Three years of equivalent work experience preferred.* Call center experience strongly preferred* Read, write and speak fluent English; fluent in host country language...
1 day ago
UnityPoint Health - Urbandale, IA
Overview My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The...
18 hours ago

Call Center Management Online Courses and Training Opportunities

Introduction to Human-Centered Design
Course Description:

Human-centered design (HCD) is a creative approach to problem solving pioneered by the design firm IDEO.

This is an intensive, hands-on learning experience that...


Emergency Management

This course will take you on a journey through contemporary risk-based emergency management. From the origins of risk management in the ancient world, to new hazards and risk management...


Strategic Management

Strategic management is one of the most important "hard skills" in business management. In Strategic Management, you'll learn how you can manage businesses and projects proactively with a focus...


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Call Center Management Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.