Call Center Management Jobs

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Mediacom - Red Oak, IA
Mediacom Communications is one of the nations leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we...
2 days ago
Austin, TX
compensation: hourly plus bonus employment type: full-time Breeze Salon and Day Spa is looking for professional, highly motivated Client Coordinators to join our amazing Front Desk Team! Breeze...
1 day ago
Hospital for Special Surgery - New York, NY
Overview The Call Center Supervisor position include broad contact center management, including use of all monitoring and reporting tools used in a modern Avaya contact center environment;...
1 day ago
Greenville, SC
compensation: $35 - $45K employment type: full-time Call Center Supervisor Job Responsibilities: Planning and implementing call center strategies and operations; improving systems and processes;...
1 day ago
Penske Truck Leasing - Pottstown, PA
d resolving problems. -Provide support to all Team members. Coaching team members on problem resolution and increase revenue opportunities -Other projects and tasks as assigned by supervisor -4-5 years...
17 hours ago
Randstad - Virginia Beach, VA
Our Client in Virginia Beach, VA is looking for Call Center Supervisors for Temp-to-Hire opportunities. Qualified candidates, please apply at Duties Include: - Coordinating...
17 hours ago
Randstad - Boston, MA
International Company seeks an individual who has experience with analyzing and planning call center labor based on volume. This person will be involved in forecasting and recommending the most...
17 hours ago
Sacramento, CA
We are a national Pharmacy Benefit Manager and Insurance Payer. We are seeking an experienced call center manager with experience in healthcare, insurance, benefits, or a related industry....
16 hours ago
Grass Valley, CA
208 Sutton Way compensation: $26.26 per hour employment type: full-time non-profit organization Location: Grass Valley, CA Hours: 40 hours per week (exempt); typically Monday through Friday, 8:30...
16 hours ago
XPO Logistics - Windsor, CT
Work with the best. Drive your own success. At XPO Logistics, exceptional customer service is at the heart of our success. As the Call Center Supervisor, you will manage a team of service...
16 hours ago
EMS Corporate - Cleveland, OH
We are a national sales organization seeking a qualified Assistant Sales/Telemarketing Manager. The Assistant Sales/Telemarketing Manager will focus on the daily coaching, training and motivating...
1 day ago
MV Transportation - Corona, CA
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to...
1 day ago
Warrantech a Division of The Amynta Group - Bedford, TX
Additional duties based on team objectives and management direction Support the enterprise call center management team Job Requirements High school diploma or equivalent College degree or some college preferred...
1 day ago
Savers - El Paso, TX
solving skills Working knowledge of call center technologies such as dialer, IVR, ACD, and workforce management High level organizational skills and attention to detail Excellent written and verbal commu...
1 day ago
Pomona, CA
Great Company currently seeking a Call Center Manager with Experience! Minimum 5 year minimum of previous Call Center or Dispatching Management, Manager will be reporting to Director of customer...
1 day ago

Call Center Management Online Courses and Training Opportunities

Call Center, The Essential guide

Course Description

58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which...

Introduction to Human-Centered Design
Course Description:

Human-centered design (HCD) is a creative approach to problem solving pioneered by the design firm IDEO.

This is an intensive, hands-on learning experience that...

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Call Center Management Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.