Customer Service Representative

Job Title

Job Description Summary

Job Description

Job Description Summary

Perform the physical and administrative tasks involved in shipping and receiving. Maintains records of received goods/pieces of mail. Prepares and maintains records of items shipped/mailed. Prepares goods/pieces of mail for final shipment.

MAIL ORGANIZATION

Sort and collate mail

Dispose of junk mail

Sort mail, such as returned letters, adjustments, bills, orders and payments

Resolve issues with incorrect, returned mail

Receive outgoing mail and apply correct postage

Arrange for pickup of outgoing mail

Stamp mail with postage meters

Fold letters, circulars or other documents and insert into envelopes for distribution

Record registered mail

MAIL DISTRIBUTION

Place mail in proper buckets for distribution

Process outgoing shipments (Fed-Ex, UPS, DHL and USPS)

Weigh mail to determine correct postage

Place mail in metal bins and carry to departments for distribution

OFFICE ASSISTANCE

Perform hospitality services and minor housekeeping items

Provide reception relief as needed

Ensure office is adequately stocked with mail supplies

Stock copy rooms and printing devices

Provide support for small office moves

Set up and tear down conference rooms

EDUCATION AND EXPERIENCE

Candidate must have a high school diploma or GED equivalent

Minimum 2 years of previous mail room experience

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent communication skills in English, both written and oral

Excellent computer skills, specifically word processing and database entry and knowledge of fax and scanning machines

Ability to learn quickly

Ability to sort the mail in a way to help ease and speed of delivery

Physical Conditions

Lift heavy boxes, files or paper when needed

Regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

Regularly required to sit or stand for prolonged periods of time

Regularly use hands to operate office machinery

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

aap/eeo statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative

action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ... or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.