Customer Service Specialist (FT)

Between $15.81 and

$23.72

Per Hour

Position range in Albuquerque MSA $15.68 - $22.47 Per hour

Customer Service Specialist (FT)

Pueblo of Jemez, NM

Occupation: Customer Service Representatives

Location: Jemez Pueblo, NM - 87024

Positions available: 1

Job #: 2025-065

Source: Pueblo of Jemez, NM

Posted: 8/19/2025

Web Site: jemezpueblo.org

Job Type: Full Time (30 Hours or More)

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Job Requirements and Properties

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Work Onsite

Full Time

Schedule

Full Time

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Job Description

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PUEBLO OF JEMEZ

JOB ANNOUNCEMENT

2025-065

HEALTH & HUMAN SERVICES

COMMUNITY WELLNESS

CUSTOMER SERVICE SPECIALIST

Position Title: Customer Service Specialist Pay Level: $15.81-$23.72

Position Open Date: 8/19/2025-Until Filled Classification: Non-Exempt

Position Status: Full-Time Location: Community Wellness

Supervisor: Community Wellness Program Manager

POSITION SUMMARY:

Responsible for providing customer service to customers in a safe, enjoyable, and positive environment

that promotes a good impression and customer satisfaction in accordance with policies and procedures.

This job description indicates, in general, the nature and levels of work, knowledge, skills, and other

essential functions expected of the incumbent. It is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to

perform other duties required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION & EXPERIENCE:

High school diploma or General Equivalency Diploma (GED).

REQUIRED CERTIFICATES, LICENSES TRAININGS, AND REGISTRATIONS:

New Mexico Driver's License

Background Investigation

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made enable

individuals with disabilities to perform the essential functions.

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Mobility to work in a typical office setting and use of standard office equipment; stamina to sit for

extended periods of time; strength and agility to lift and carry up to 20 pounds; vision to read printed

materials and a computer screen, and hearing and speech to communicate in over the telephone and in

person; agility to perform fitness and cultural activities.

ESSENTIAL FUNCTIONS:

Acts as a receptionist and/or first level customer assistant and/or answers the telephone;

determines the nature of the visit of call; directs callers to the proper office or person or take

messages as required.

Provides information regarding the functions, activities, policies, and procedures of the Walatowa

Wellness Center.

Performs a preliminary check of office equipment to determine the cause of malfunctions; notifies

the proper repair staff or service.

Performs a variety of basic office support duties such as collating materials, proofreading typed

or printed materials, and/or typing correspondence reports and other materials.

Keeps apprised of office activities and functions to communicate this information to the public.

Uses a computer to verify information and may make simple updates.

Gives tours of the facility and promotes fitness programs.

Provides relief and assistance to other areas of the Wellness Center.

Contributes to the efficiency and effectiveness of the center's service to its members by offering

suggestions and directing or participating as an active member.

Maintains cleanliness and general maintenance of fitness center and fitness equipment within.

Closes windows, turns off lights, and locks doors to secure facility.

Effectively enforces wellness center policies and procedures.

Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with

staff and the public.

REQUIRED KNOWLEDGE AND SKILLS:

Knowledge of:

Towa language.

Policies and procedures related to operations.

Correct business English, including spelling, grammar, and punctuation.

Basic business arithmetic.

Basic office practices and procedures.

Basic record keeping practices.

Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and

cultural backgrounds, in person and over the telephone.

Computer applications related to assigned duties and activities.

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Skill in:

Determining the nature of a call or visit and recommending appropriate actions or solutions.

Making accurate arithmetic calculations.

Performing detailed office support work.

Maintaining accurate records of work performed.

Operating standard office equipment.

Reading and explaining rules, policies, and procedures.

Communicating effectively in oral and written form.

Contributing effectively to the accomplishment of team or work unit goals, objectives, and

activities.

Providing customer services in the most cost effective and efficient manner.

Using software applications related to assigned functions.

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