Transit Customer Service Specialist I-II - Operations Support

Position at New York City Transit

Job Information:

Title: Transit Customer Service Specialist I - II - Operations Support

First Date of Posting: 08/15/2025

Last Date of Filing: 08/29/2025

Authority: TA

Department: Subways

Division/Unit: Operations Support, Administration

Reports to: Manager, Administration

Work Location: Brooklyn, NY

Hours of Work: 8:00am-4:00pm

Salary Range:

Transit Customer Service Specialist I (TA): $49,208 - $64,214

Transit Customer Service Specialist II (TA) $60,461 - $74,221 (New Hire Rate: $52,571)

Responsibilities:

The position is required to staff our Administrative Processing Unit (APU) which handles various administrative activities for the Dept. of Subways (Operations Support, Service Delivery-RTO, Stations, DCE, and MOW). Responsibilities specific to this position: Processing daily administrative functions for operations personnel including (but not limited to) new hires, promotions, retirement, resignations, terminations, etc. Assisting/Escorting separated / suspended operations personnel without a valid EPIC. Property management - initiating action to recover, issue, and/or exchange property (i. e. Badges, Parking Permits, EPIC Passes, Restricted Access Cards, Keys, etc.). Badge Administration: Maintain database/reporting required by the Dept. of Security and Divisional Management. Parking Permit Admin: Reviewing DOS parking permit applications for accuracy, liaising with the Dept. of Security, distribution of parking permits to DOS personnel and management of parking permit databases. License Monitoring: Confirm employee license status/provides notifications for employees who are required to have valid driver licenses. Daily Notice Admin: Review for accuracy prior to approval and distribution to Service Delivery/Stations personnel. Assisting with Uniform Management for Service Delivery/Stations personnel. Assists in reconciling monies collected for lost or stolen NYCT property. Maintaining data in our Employee Records Database.

Education and Experience:

Transit Customer Service Specialist I & Transit Customer Service Specialist II:

• A baccalaureate degree from an accredited college or university; or
• An associate degree from an accredited college or university and one year of satisfactory, full-time experience in a customer service or public information capacity; or
• A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience in a customer service or public information capacity; or
• Education and/or experience equivalent to "1", "2" or "3" above.

Desired Skills:

• Excellent interpersonal, customer service and communication skills
• Organized and detail orientated, with proven ability to manage tasks efficiently
• Proficiency in Microsoft Office suite, including Excel, Word, and Access
• Excellent problem solving and troubleshooting skills
• Must be able to work with an electronic filing system (generate and review reports)
• The ability to work independently and to effectively prioritize tasks
• Must have ability to work with confidential information

SELECTION METHOD

Based on evaluation of education, skills, experience, and interview

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all

employees who hold a policymaking position must file an Annual Statement of Financial

Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the

"Commission")

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers,

including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and

abilities, including military service members, to apply