Customer Service Associate

For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Associate to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:
$17 per hour

Why you should apply to be a Customer Service Associate:
Enjoy a hybrid work environment in-office Monday to Wednesday.
Benefit from a l ong-term contract that provides stability and growth opportunities.
Work within a supportive team culture that values dedicated teamwork and collaboration.
Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.

Whats a typical day as a Customer Service Associate? Youll be :
Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.
Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.

This job might be an outstanding fit if you:
Hold a high school diploma
Ability to speak French (preferred)
2 years of customer service and order entry experience.
Have a basic understanding of customer service operations and possess good communication skills.
Value teamwork and have a strong desire to contribute positively to a team environment.
Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.
Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.

What happens next
Once you apply, youll proceed to the next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Associate today!
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