Warehouse Customer Service Representative

Warehouse Customer Service Representative
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We are seeking a Warehouse Customer Service Representative who plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to our clients. This position acts as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving issues that may arise. Your goal will be to maintain high customer satisfaction and efficient operations.

Schedule: Monday to Friday, 7:00 am 3:30 pm

Salary: $22/hr

Key Responsibilities:

• Process day-to-day order entry from multiple customers.
  
• Handle inbound and outbound paperwork.
  
• Verify all billing charges for assigned accounts.
  
• Assist Warehouse Associates with inventory compliance during order fulfillment.
  
• Utilize the CAPA System and manage customer complaints and quality issues.
  
• Report food safety and quality problems promptly to the appropriate person.
  
• Maintain organized and up-to-date records of customer interactions, orders, and related documentation.
  
• Generate reports on order status, inventory levels, and customer inquiries.
  
• Provide regular updates to management regarding customer feedback and issues.
  
• Adhere to health and safety guidelines and regulations in the warehouse environment.
  
• Promote a safe working environment for all employees.

Additional Duties:

• Efficiently stack and store products in a manner that will not damage them.
  
• Assist in physical inventories.
  
• Maintain a neat, clean, and orderly work area, following company housekeeping policies.

Qualifications and Skills:

• High school diploma or equivalent.
  
• Proven experience in customer service or a related field.
  
• Strong problem-solving and conflict resolution abilities.
  
• Ability to work under pressure and meet deadlines.
  
• Proficiency in using computer systems and Microsoft Office Suite.
  
• Knowledge of warehouse operations, inventory management, and logistics is advantageous.
  
• Experience with Freezer/Cooler environments is desired.

Additional Information:
Candidates who demonstrate strong attention to detail, efficiency, and a commitment to quality assurance in a fast-paced warehouse setting will find this role rewarding. If you meet the qualifications and are ready to take on this challenging and rewarding role, we encourage you to apply .

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