Customer Service Specialist 2 - AMSC (C)

Customer Service Specialist 2 - AMSC (C)

Job ID15069

Location

Edmonds College WATR Center

Full/Part TimeFull-Time

Regular/TemporaryRegular

Position Overview

The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace equity for all. Edmonds College is an equal opportunity employer. Edmonds College invites all individuals to apply and as an equal opportunity employer.

Customer Service Specialist 2 - AMSC

SALARY: $38,868 - $43,716

LOCATION: Everett, WA

DESCRIPTION:

We are looking for a passionate and dedicated individual to join our team. In this role, you will play a crucial part in understanding and anticipating the needs of our customers to ensure their satisfaction and loyalty.

The Advanced Manufacturing Skills Center (AMSC) and Washington Aerospace Training and Research Center (WATR), operated by Edmonds College at Paine Field in Everett, serves students and regional employers through short-term training in aerospace, construction, and various manufacturing verticals. The Customer Service Specialist 2 is the front-line representative for students, faculty, and industry partnersmanaging communications, supporting enrollment, and coordinating day-to-day operations.

For information on how to apply, please see Application Procedures and Required Documents, below. Position is opened until filled.

Responsibilities include, but are not limited to:

Provide direct customer service to walk-in visitors, students, faculty, business partners, and staff

Respond to inquiries about AMSC/WATR Center, Creative Tech and Construction programs via phone, email, and in-person

Maintain accurate student records, including enrollment rosters and tuition/fee tracking

Assign group identifications to students and track program status

Provide backup support for scheduling contract instructors and coordinate with the Administrative Services Manager

Support contract compliance by ensuring student accounts are in good standing prior to class start

Maintain and communicate accurate course schedules and registration details

Support a welcoming, inclusive environment for diverse populations and adult learners

Deliver accurate, timely information to ensure smooth enrollment and course participation

Manage logistics and provide administrative support for operations and events

Proactively seek out information related to emerging technologies and educational needs.

KEY COMPETENCIES FOR SUCCESS

Organization & Accuracy: Manages multiple systems and details without dropping tasks

Adaptability: Adjusts to program changes and shifting priorities with flexibility

Communication: Shares information clearly and tactfully with a wide range of audiences

Program Knowledge: Understands all AMSC offerings and can communicate them effectively

Problem Solving: Proactively resolves student and instructor issues as they arise

Reliability: Provides consistent, timely follow-up and follow-through

REQUIRED QUALIFICATIONS:

High school diploma or GED

Three years of experience providing direct customer service, resolving issues, and maintaining confidentiality

Proficiency in Microsoft Office, Google Workspace and/or student information systems like ctc link

Demonstrated accuracy and attention to detail in data entry and communication

Strong written and verbal communication skills

Ability to manage competing priorities in a high-traffic setting

PREFERRED QUALIFICATIONS

Associates degree or higher

Experience working in education, training, or career-connected learning environments

Familiarity with contract training, enrollment procedures, or short-term workforce programs

Experience scheduling instructors or managing rosters

Commitment to diversity, equity, and student-centered support

Four years of customer service or administrative experience, ideally in a college or training setting

PHYSICAL WORK ENVIRONMENT:

This position works on-site at the AMSC and may require sitting at a desk, using a computer, and interacting with students and faculty in person. It includes frequent phone and email communication, and occasional movement throughout the training center.

COMPENSATION:

Salary range 37. Beginning salary is $38,868 - $43,716 annually, with progressive increases to $51,588, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options, and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).

WORK SCHEDULE:

Full-time, 40 hours/week. Center hours: 8:00 AM 4:30 PM, Monday through Friday. Work hours might vary to accommodate business needs. (Some flexibility may be required for evening or weekend program needs)