Customer Experience Representative - Buffalo Airport Customer Experience Representative - Buffalo Airport

Customer Experience Representative - Buffalo Airport Enterprise Mobility 3.3 ( ) Buffalo, NY Why you should apply for a job to Enterprise Mobility : 61% say women are treated fairly and equally to men 65% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career. Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts We make a point to hire locally and ensure our employees reflect the communities in which we do business. # 524675 Position summary efficient and timely rental and return experience. This position pays $18.50 / hour and is located at the Buffalo International Airport (BUF)- 4200 Genesee St, Buffalo, NY 14225. We offer a robust Benefits Package including, but not limited to: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development Schedule Available: Monday: 4:00am to 12:30pm Tuesday: OFF Wednesday: OFF Thursday: 4:00am to 12:30pm Friday: 4:00am to 12:30pm Saturday: 4:00am to 12:30pm Sunday: 4:00am to 12:30pm Or Monday: 12:00pm to 8:30pm Tuesday: OFF Wednesday: OFF Thursday: 12:00pm to 8:30pm Friday: 12:00pm to 8:30pm Saturday: 12:00pm to 8:30pm Sunday: 12:00pm to 8:30pm Or Monday: 6:00am to 2:30pm Tuesday: OFF Wednesday: OFF Thursday: 6:00am to 2:30pm Friday: 6:00am to 2:30pm Saturday: 6:00am to 2:30pm Sunday: 6:00am to 2:30pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Why you should apply for a job to Enterprise Mobility : 61% say women are treated fairly and equally to men 65% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career. Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts We make a point to hire locally and ensure our employees reflect the communities in which we do business.