Customer Service Associate

Northeast Business Dynamics Customer Service Associate Sign in to apply Boston, MA Sign in to apply We're hiring full-time Customer Service Associates to join our telecommunications sales and support team. This is a great opportunity to gain hands-on experience in customer service, sales, and account support while representing industry-leading wireless and internet services. As a Customer Service Associate, you'll assist customers with their accounts, provide personalized service recommendations, and help drive customer satisfaction and retention across the board. Key Responsibilities as a Customer Service Associate: Support day-to-day customer account management, ensuring accurate service records Deliver clear, helpful product and plan information to customers Recommend wireless, internet, and home service solutions based on customer needs Handle service requests, upgrades, account changes, and general inquiries Troubleshoot basic customer concerns and escalate complex issues to leadership Assist with wireless sales goals by converting interactions into new or upgraded services Maintain organized records of customer activity, interactions, and account updates Work collaboratively with the team to achieve daily and weekly performance targets This isn't your average customer support role. You'll be part of a growing telecommunications campaign, learning how to manage accounts, drive customer satisfaction, and support sales operations in a fast-paced, high-energy environment. If you're people-focused, goal-driven, and excited to build long-term career skills in customer service, this is your chance to make an impact. We're Looking for Candidates Who: Are excited to work in customer-facing and telecom support roles Have strong communication skills and a proactive, problem-solving mindset Are motivated to meet and exceed customer service, account, and sales goals Are organized, professional, and comfortable managing multiple accounts Enjoy working with customers and creating positive, lasting relationships Want to grow within a team that values performance and development Are full-time available and authorized to work in the U.S. Have prior experience in customer service, sales, account support, or retail (a plus, not required) Job Type: Full-time Pay: $43,000.00 - $57,000.00 per year Benefits: 401(k) matching Shift: 8 hour shift Day shift Work Location: In person