Customer Service Representative

Resolve Tech Solutions is actively hiring Customer Service Representatives (CSRs) for a W2 contract role supporting a utility industry client in Arkansas .

Location Preference: Must be local to Fort Smith, Little Rock, NW Arkansas, or Fayetteville.

Key Details:

• Start Date: Sept 8, 2025

• Employment Type: W2 Contract

• Work Model: Hybrid (1 week in-person + remote)

• Equipment Provided

• Training Period:

• Duration: 6 weeks (Sept 8 Oct 27)

• 1st week: In-person at Fort Smith Office

• Next 5 weeks: Remote

Role Requirements:

• Prior customer service experience (call center, retail, restaurant, hospitality, etc.)

• Strong interpersonal, communication, and problem-solving skills

• Self-starter capable of working in a structured remote environment

• Bilingual (Spanish) a plus but not mandatory

Expectations:

• Commitment to the full 6-week training (only 1 absence allowed)

• Must be able to work M F between 7 AM and 7 PM (shifts allocated post training)

• Minimum 3-month commitment required before full-time conversion consideration