Customer Service Specialist

Position involves providing technical and sales assistance to customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. - Accept new orders, reorders, or issues- majority of orders are over email - Assist customers who ordered products with any questions, updates, follow ups - Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone - Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated. - Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts - Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts - Edit orders accurately for input into SAP database and complete necessary documentation