Customer Service Assistant 2

Customer Service Assistant 2

Job Details

Professional Discipline :

Admin/Clerical Support

Specialty :

-

Employment Type :

Full Time

City :

Columbus

State :

OH

Pay Range :

Job Description:

InGenesis is currently seeking a Customer Service Assistant 2 to work with our client. In this role, you will support public services by processing transactions, responding to inquiries, and performing a variety of administrative and clerical duties.

If you meet the qualifications outlined below, apply today and we'll reach out to answer any questions you may have!

Key Responsibilities:

Serve as a deputy registrar for issuing, transferring, and renewing vehicle registrations, license plates, placards, and related items.

Process complex transactions involving billing, collection, or release of funds in accordance with applicable laws and policies.

Respond to customer inquiries and complaints requiring in-depth knowledge of procedures and independently determine appropriate resolutions.

Operate computer systems to manage data, schedule appointments, and generate reports and correspondence.

Provide support during peak periods or staff absences by performing duties of lower-level customer service assistants.

Perform clerical tasks such as mail handling, document filing, photocopying, and operating office equipment.

Assist in training new or cross-functional customer service staff.

Qualifications:

High School diploma or equivalent.

Strong customer service and communication skills.

Ability to interpret and apply laws, rules, and procedures.

Proficiency with computers and office software.

Attention to detail and ability to manage multiple tasks.

Experience in a similar administrative or customer service role is preferred.

EEO Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation during the hiring process, please contact us by visiting our website at

Company Statement:

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.