Medicare Customer Service Reps

Medicare Customer Service Reps

This is a Remote, seasonal position with potential to continue past the season.

Shifts- 6:00 am – 2:00 am Mon – Sun. 40 hour work week

$21.00 hourly non bilingual $24.00 hourly if bilingual in Spanish

Responsibilities

You’ll be using the knowledge that you bring to the role by helping others with Medicare

The candidate will provide excellent customer service with a mostly inbound call model.

The candidate will need to be a team player.

Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

Outbound calls to provide follow up when needed.

Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

Identify additional needs customers may have and help them to upgrade products or services

Qualifications

Current Health insurance license in your state of residence

High speed internet access (>15 mbps)

Minimum six (6) months sales experience

Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

High school diploma or equivalent

Computer savvy