Customer Service Representative - Environmental Services

Summary

Under general supervision of the Environmental Services Manager, provides telephone and direct customer service information related to solid waste collection, recycling and other division duties. Maintains and updates databases, prepares department, division, or section reports, spreadsheets, and updates records and files.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions & Other Important Duties

Essential Job Functions:

• Answers, responds to, screens, tracks, routine service and information calls related to Environmental Services Division.
• Directs telephone calls to appropriate person, staff member, company or department.
• Provides customer service follow-up on issues previously registered with Environmental Services Division.
• Prepares and maintains Outlook calendars for division personnel including meetings, appointments and events.
• Provides general clerical assistance to division staff.
• Assists the public in obtaining information about division programs.
• Opens, date stamps and distributes mail to appropriate personnel or department.
• Maintains and updates databases, spreadsheets, records and files.
• Orders and maintains office supplies.

Other Important Duties:

• Maintains a safe, clean office environment.
• May be required to travel to run errands, pick up and deliver reports, mail, and supplies.
• May be required to work some evenings and weekends.
• Attends and assists with all Chunk Your Junk and large city events including 4th of July and Merry Main Street.
• Performs other related duties as assigned

Job Requirements

Required Knowledge and Skills:

• Knowledge of computers and related equipment, hardware and software for area of assignment.
• Knowledge of customer service and public relations techniques.
• Knowledge of City policies and procedures.
• Skill in effective oral and written communications.
• Skill in entering, maintaining, updating and retrieving database information.
• Skill in resolving customer complaints and concerns.

Education, Experience, and Certifications:

• High School Diploma or G.E.D., and two (2) years customer service or cashiering experience; or equivalent combination of education and experience.
• Must pass a pre-employment drug screening and/or physical exam.
• Must possess valid State of Texas Driver's License.

Environmental Factors & Conditions/Physical Requirements

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office setting.

Physical Demands
This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.

Physical Activities
(Required to perform essential job functions)

1. Balancing maintain equilibrium to prevent falling while walking, standing, or crouching.
2. Repetitive Motion substantial movements of wrists, hands, fingers.
3. Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
4. Fingering picking, pinching, typing, working with fingers rather than hand.
5. Stooping bending body downward, forward at waist, with full motion of lower extremities and back.
6. Talking 1- expressing ideas by spoken word.
7. Hearing 1 perceiving sounds at normal speaking levels, receive information.
8. Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
9. Mental Acuity ability to make rational decisions through sound logic, deductive reasoning.

Work Environment
Work performed is primarily:
Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Equipment and Tools Utilized:
Equipment utilized includes personal computer, copier, calculator, fax machine and other standard office equipment and department vehicles