Customer Service Specialist Job
Employer Name: NanosonicsSpiderID: 13861918
Location: Indianapolis, IndianaDate Posted: 10/14/2024
Wage:Category: Customer Service/Technical Support
Job Code:
Number Of Openings: 1
Job Description:
Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looking to hire a full-time Customer Service Specialist to support our growing service operation. This position focuses on delivering world-class customer service to our external and internal customers.
The Customer Service Specialist answers incoming calls to the toll-free support telephone line, is a secondary point of customer contact (via email, phone, web links), is responsible for Sales Order data entry & processing, does Purchase Order vetting, assists customer support - efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources, and provides administrative assistance in ERP system management.
PRIMARY OBJECTIVES
Answering incoming calls to support telephone lines.
The primary point of contact for GHX/GFAX/EDI account set-up & oversight.
Point of customer contact (via email, phone, web links).
Lead GHX/EDI projects.
Update GFAX Account List.
Customer account establishment and maintenance.
Purchase Order Vetting & Order Processing, and Order Validation, both EDI and Manual.
Assist customer support - efficiently coordinating resources from Service Repair.
Engineers/Technicians, Logistics, and internal/external resources.
Assist with service contract set-up & management, including rental orders.
Provide administrative assistance in ERP system management.
Assist Customer Service Manager & team with documenting activities as needed.
Other duties/tasks as assigned.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES
Identify new customer account requesting EDI capability & ensure the account is set- up in both GHX & ERP.
Monitor & manage/correct EDI/GHX Accounts, Orders, and Issues in GHX & ERP domains.
Direct incoming calls to the appropriate individuals/groups.
Respond to general customer inquiries regarding:
Purchase Order Status / Submissions.
Sales & Service information (Quotes, Instructions, Directions).
Nanosonics capital, consumable and accessory products
Maintain our internal Purchase Order and New Customer Account Matrix.
Communicate with order fulfillment operation.
Excellent communication skills with internal and external customers and team members.
Communicate with Sales Team regarding order fulfillment.
Assist in Customer Relationship Management by providing timely and accurate customer support and service information.
Provide backup support for service/support activities.
New Customer Account setup & maintenance: credit approval, tax exemption certificates, price list, and parts-sales processing in the ERP system.
Review customer Purchase Orders and complete vetting procedures to ensure timely and accurate order fulfillment.
Work with Customer Service Manager & Team Lead to determine documentation and training gaps, provide customer service documentation and assist with training new & existing employees, make recommendations for process improvements, and document processes, support process leads.
Work closely with relevant parties (internal & external) and exercise discretion to coordinate solutions and responses to customers.
Job Requirements:
SKILLS, KNOWLEDGE AND EXPERIENCE
At least two years of previous customer service experience
Phone-based customer service and complaints-handling experience
High level of computer skills, particularly in MS Office suite, and a good ability to learn new software and systems
Knowledge of, or ability to learn product, service, or area(s) of customer service specialization
ERP System Usage & Application
EDI order processing
PERSONAL ATTRIBUTES
Clear and consistent communication and customer service skills, including active listening.
Service-oriented and able to resolve customer issues in a professional manner.
Flexibility and adaptability to work within a progressive team environment.
High attention to detail and strong organizational skills.
Willingness to take ownership and control of this role to drive positive outcomes.
Demonstrated ability to be a self-starter and to use initiative without being asked.
Able to safely lift 50 lbs.
AT NANOSONICS, we embrace diversity and equal opportunity. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people from all backgrounds to apply.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: High School
Overnight Travel: None
Vacation Time: 3 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Tuition Reimbursement, Casual Dress
Contact Information:
Contact Name: Ada ZehrCompany Type: Employer
Company: Nanosonics, IncPhone:
Street: 7205 E 87th StFax:
City: Indianapolis
State: Indiana
Zip: 46256
Employer Name: NanosonicsSpiderID: 13861918
Location: Indianapolis, IndianaDate Posted: 10/14/2024
Wage:Category: Customer Service/Technical Support
Job Code:
Number Of Openings: 1
Job Description:
Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looking to hire a full-time Customer Service Specialist to support our growing service operation. This position focuses on delivering world-class customer service to our external and internal customers.
The Customer Service Specialist answers incoming calls to the toll-free support telephone line, is a secondary point of customer contact (via email, phone, web links), is responsible for Sales Order data entry & processing, does Purchase Order vetting, assists customer support - efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources, and provides administrative assistance in ERP system management.
PRIMARY OBJECTIVES
Answering incoming calls to support telephone lines.
The primary point of contact for GHX/GFAX/EDI account set-up & oversight.
Point of customer contact (via email, phone, web links).
Lead GHX/EDI projects.
Update GFAX Account List.
Customer account establishment and maintenance.
Purchase Order Vetting & Order Processing, and Order Validation, both EDI and Manual.
Assist customer support - efficiently coordinating resources from Service Repair.
Engineers/Technicians, Logistics, and internal/external resources.
Assist with service contract set-up & management, including rental orders.
Provide administrative assistance in ERP system management.
Assist Customer Service Manager & team with documenting activities as needed.
Other duties/tasks as assigned.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES
Identify new customer account requesting EDI capability & ensure the account is set- up in both GHX & ERP.
Monitor & manage/correct EDI/GHX Accounts, Orders, and Issues in GHX & ERP domains.
Direct incoming calls to the appropriate individuals/groups.
Respond to general customer inquiries regarding:
Purchase Order Status / Submissions.
Sales & Service information (Quotes, Instructions, Directions).
Nanosonics capital, consumable and accessory products
Maintain our internal Purchase Order and New Customer Account Matrix.
Communicate with order fulfillment operation.
Excellent communication skills with internal and external customers and team members.
Communicate with Sales Team regarding order fulfillment.
Assist in Customer Relationship Management by providing timely and accurate customer support and service information.
Provide backup support for service/support activities.
New Customer Account setup & maintenance: credit approval, tax exemption certificates, price list, and parts-sales processing in the ERP system.
Review customer Purchase Orders and complete vetting procedures to ensure timely and accurate order fulfillment.
Work with Customer Service Manager & Team Lead to determine documentation and training gaps, provide customer service documentation and assist with training new & existing employees, make recommendations for process improvements, and document processes, support process leads.
Work closely with relevant parties (internal & external) and exercise discretion to coordinate solutions and responses to customers.
Job Requirements:
SKILLS, KNOWLEDGE AND EXPERIENCE
At least two years of previous customer service experience
Phone-based customer service and complaints-handling experience
High level of computer skills, particularly in MS Office suite, and a good ability to learn new software and systems
Knowledge of, or ability to learn product, service, or area(s) of customer service specialization
ERP System Usage & Application
EDI order processing
PERSONAL ATTRIBUTES
Clear and consistent communication and customer service skills, including active listening.
Service-oriented and able to resolve customer issues in a professional manner.
Flexibility and adaptability to work within a progressive team environment.
High attention to detail and strong organizational skills.
Willingness to take ownership and control of this role to drive positive outcomes.
Demonstrated ability to be a self-starter and to use initiative without being asked.
Able to safely lift 50 lbs.
AT NANOSONICS, we embrace diversity and equal opportunity. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people from all backgrounds to apply.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: High School
Overnight Travel: None
Vacation Time: 3 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Tuition Reimbursement, Casual Dress
Contact Information:
Contact Name: Ada ZehrCompany Type: Employer
Company: Nanosonics, IncPhone:
Street: 7205 E 87th StFax:
City: Indianapolis
State: Indiana
Zip: 46256
Job ID: 482996159
Originally Posted on: 6/27/2025
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