Customer Service Associate Job Details Great Lakes Cheese
- Great Lakes Cheese
- Hiram, Ohio
- Full Time
Job Overview
The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support.
Job Responsibilities
+ Develop and maintain a positive business relationship with the customer and cross-functional teams
+ Serve as the primary Customer contact for sales orders, inquiries, reports, issues
+ Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters
+ Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required
+ React quickly/effectively to log, track and resolve Consumer and/or Customer complaints
+ Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
+ Maintain basic knowledge of products, Customers, Brokers; understand Master Data
+ Maintain an awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
+ Assist Sales with samples, new item forms, price forms, specs; provide overall sales support
+ All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures
+ All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program
+ Other responsibilities as assigned by the manager
Required Education and Experience
Bachelors Degree from an accredited institution
High School Diploma or equivalent and a minimum of 5 years customer service experience will be accepted in lieu of a degree.
Must be legally authorized to work for a company in the U.S. without sponsorship.
Preferred Education and Experience
+ Bachelors Degree in Business, Marketing, or a related field and 1+ years customer service experience.
+ SAP experience.
+ Excellent communication skills with varied audiences and situations both externally and internally.
+ Experience with Microsoft Office and integrated systems.
+ Ability to make sound, independent decisions based on functional expertise and experience.
+ Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
+ Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
+ Emits pleasant, helpful, and professional demeanor; develops relationships easily.
Working Conditions
Work is performed in an office setting.
Occasional exposure to industrial operations including: temperature extremes from approximately 35F to 100F; noise levels in excess of 85 dB; moisture and moving machinery.
EEOC & Disclaimer
Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.
The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support.
Job Responsibilities
+ Develop and maintain a positive business relationship with the customer and cross-functional teams
+ Serve as the primary Customer contact for sales orders, inquiries, reports, issues
+ Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters
+ Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required
+ React quickly/effectively to log, track and resolve Consumer and/or Customer complaints
+ Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
+ Maintain basic knowledge of products, Customers, Brokers; understand Master Data
+ Maintain an awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
+ Assist Sales with samples, new item forms, price forms, specs; provide overall sales support
+ All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures
+ All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program
+ Other responsibilities as assigned by the manager
Required Education and Experience
Bachelors Degree from an accredited institution
High School Diploma or equivalent and a minimum of 5 years customer service experience will be accepted in lieu of a degree.
Must be legally authorized to work for a company in the U.S. without sponsorship.
Preferred Education and Experience
+ Bachelors Degree in Business, Marketing, or a related field and 1+ years customer service experience.
+ SAP experience.
+ Excellent communication skills with varied audiences and situations both externally and internally.
+ Experience with Microsoft Office and integrated systems.
+ Ability to make sound, independent decisions based on functional expertise and experience.
+ Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
+ Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
+ Emits pleasant, helpful, and professional demeanor; develops relationships easily.
Working Conditions
Work is performed in an office setting.
Occasional exposure to industrial operations including: temperature extremes from approximately 35F to 100F; noise levels in excess of 85 dB; moisture and moving machinery.
EEOC & Disclaimer
Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.
Job ID: 482790476
Originally Posted on: 6/26/2025
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