Customer Service Agent ( Licensed P & C )

Help Build a Customer Experience Powerhouse in Farmington

This is a ground-floor opportunity to help launch and define the client service culture at a fast-growing, nationally ranked insurance brokerage. As a Customer Service Agent at a brand-new Farmington call center operated by our client, you’ll do more than process policies—you’ll build relationships, solve problems, and retain loyal customers across 100+ carrier partners. If you're licensed, service-driven, and experienced across multiple markets, we encourage you to apply.

Opportunity Highlights:

Join the launch team at a new service center in Farmington, CT 
Set the tone for a high-performance, customer-first culture 
Gain exposure to a wide variety of insurance products and carriers 
Excellent opportunity for bilingual English–Spanish speakers 
No nights or weekends—steady Monday through Friday schedule 
Competitive hourly pay: $20–$25/hr + performance-based bonuses 
Full benefits, 401(k) match, paid holidays and vacation 

What You’ll Do: 

Manage and grow an existing book of business through white-glove service 
Conduct consultative conversations with clients to match their evolving needs 
Generate cross-sell, up-sell, and referral opportunities 
Resolve service requests, including billing, endorsements, renewals, and cancellations 
Ensure compliance with carrier guidelines and regulatory requirements 
Ensure policy accuracy, carrier compliance, and customer satisfaction at every step 
Meet performance metrics for retention, compliance, and service quality 
Engage with a hands-on leadership team building a collaborative, high-accountability culture 

What We’re Looking For: 

Active Property & Casualty insurance license, valid in Connecticut or transferable from another state (required) 
2+ years of experience in insurance customer service or sales 
Proven success working with multiple insurance carriers across multiple states (top markets include NY, FL, TX, CA, and the Pacific Northwest) 
Strong attention to detail, excellent organization, and polished communication skills 
Ability to excel in a fast-paced, high-volume environment 
Bilingual English–Spanish skills are preferred 
Experience with CRM or policy servicing platforms (e.g., EZLynx, Applied, Salesforce) is a plus 

What's Next:

Submit your application to get started. We move quickly—and we’re building something meaningful.

About the Company

This role is part of a national insurance platform that has served millions of customers for over three decades. Recognized among the top personal lines agencies in the U.S., the company blends local expertise with a broad carrier network to deliver personalized coverage at scale. With over 100 offices nationwide and a strong focus on call center innovation, it offers a performance-driven environment, career mobility, and a customer-first mindset.