Customer Service Specialist - Americans with Disabilities Act (ADA)

Metropolitan Council

The Metro Mobility program provides transit services for people with disabilities who can't use regular-route transit service. Transit providers are under contract with the Council to provide the service. The Council staffs and manages the Metro Mobility Service Center, which evaluates and certifies applications for ADA eligibility, provides customer service support, and manages the overall program.

The Customer Services Specialist serves as the primary contact for Metro Mobility program inquiries, the application process, and the Americans with Disabilities Act (ADA) eligibility information. Answers incoming phone and TTY calls, documents, investigates, and responds to customer complaints, processes customer standing orders and change requests. Also ensures client compliance with the Metro Mobility "no show" policy, maintains files, emails warning and suspension letters, and mediates disputes.

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