Customer Service Associate

General Purpose:

Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:

• Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.
• Verifies daily check-off sheets to ensure all required orders are entered in the system.
• Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
• Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
• Maintains files for all order-to-cash transactions and their supporting documents.
• Assists others in meeting daily and periodic deadlines.
• Special projects and miscellaneous duties as assigned.

Required Minimum Qualifications:

• A high school diploma (or equivalent) plus one year of related order-to-cash experience is required.
• One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred.

Necessary Knowledge, Skills and Abilities

• Excellent communication skills
• Strong customer focus
• Proficiency with Microsoft Windows, intermediate Excel skills
• Reliable and ability to meet deadlines
• Detail-orientated
• Team player
• Proficient 10-key skills
• Ability to research and resolve order-to-cash related problems