Customer Service Representative

For more than a century, First United has served the financial needs of our personal and business

customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities,

seek to understand what drives our customers and create customized solutions to meet their needs.

Our mission is to enrich the lives of our customers, coworkers and shareholders through an

unparalleled commitment to the client experience and passionate involvement in the community.

**Job Reporting Relationships**

**Supervised by:** Community Office Manager

**Supervises:** None

Basic

Qualifications

Education/Training:

A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank and Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.

Skill(s):

Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.

Experience:

A minimum of two (2) years customer service experience in related positions normally required.,.

**General Responsibilities**

Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including:**M**odeling helpfulness,**Y**ielding to the customer,**B**eing passionate,**A**dapting solutions,**N**urturing trust,**K**eeping it personal.

**Essential Duties**

1.

Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:

a.

Greets and serves customers in a friendly and courteous manner.

b.

b.Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.

c.

Accepts and processes deposits of various account types.

d.

Cashes checks within approved authority and operating policy.

e.

e.Sells Cashiers Checks.

f.

f.Recommends and demonstrates account service technology to enhance customer experience.

g.

g.Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.

h.

h.Processes loan payments, and other related payments.

i.

Processes night deposits and mail deposits.

j.

Maintains branch cash vault.

k.

Maintains an approved level of cash; turns in excess and mutilated cash.

l.[]{style="font-family: 'Times New Roman'; line

"}