Remote Healthcare Customer Service Specialist - R-621796_4-7347

at Cochlear Americas in Boise, Idaho, United States

• Wow our customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.

• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)

• In this role you should be comfortable working remotely from home.
• Paid training to enable your success
• Hours of operation: 6:00am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.