Customer Service Specialist/Admin

Customer Service Specialist/Admin Summary: A large third party logistics and distribution facility is looking for a Customer Service Specialist to join their busy, fast paced environment. This Customer Service Specialist position is responsible for providing administrative support in shipping and receiving operations which includes: phone calls, emails, processing paperwork and filing. maintaining positive customer relationships and handling customer issues with speed and professionalism. Knowledge of several computer software applications including, but not limited to; MAVES, SAP, AX, Word, Excel and Yardview trailer tracker, is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and troubleshooting customer related problems. Support personnel must be able and willing to help out where necessary to prevent warehouse issues. Customer Service Specialist/Admin Responsibilities: Answer and direct phone calls Communicate clearly with other facilities Manage email flow Data entry Complete bill of lading's (BOL)for outbound material Process receipts Respond to customer inquiries Proactively provide information to customers when issues occur Process, sort and distribute inbound and outbound paperwork Create orders Create and manage spreadsheets Photocopy, scan, file and or fax documents Prepare for audits Check materials and labels if they do not match the BOL's Scrap reports Troubleshoot product issues, inventory discrepancies and computer issues as they occur Follow all safety and security procedures Morale booster and team player Cycle counting for customers monthly inventory Railcar tracking and ordering on CSX website Handle miscellaneous issues as they occur Other duties may be assigned by management Schedule & Pay: 8:00am-4:30pm, Monday through Friday with overtime $17/HR + based on experience Customer Service Specialist/Admin Qualifications: Ability to multi task in an extremely fast paced environment effectively. Efficiency with all computer systems is critical. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. To perform this job successfully, an individual should have knowledge of Maves, AX Inventory software; Spreadsheet software and Word Processing software. Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. Adapts to changes in the work environment; Manages competing demands. Follows instructions, responds to management direction. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Apply Now! Quick Apply Here Send Grant your resume: ... Give our office a call: ... Stop by our office: 1760 44 th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre. Location: Grand Rapids, MI Position Type: Evaluation Hire, Full Time What Makes Express Employment Professionals Different? Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long-term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area. Express has a wide variety of jobs available, including: Light Industrial Skilled Trades Administrative Professional Benefits of working with Express: Weekly Pay Medical, Dental, Vision, Short-Term Disability, and Life Insurance 401(K) Savings Plan Holiday and Vacation Pay Scholarship programs Free Online Training Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play .