Customer Service Representative - New Albany, OH (Onsite)

Customer Service Representative needed for an opportunity with SOC's client to work in New Albany, Ohio.

Shifts Available:

• 1A - Sunday to Tuesday/Wednesday from 6:00am to 6:30pm

• 2A - Sunday to Tuesday/Wednesday from 6:00pm to 6:30am

• 1B - Wednesday/Thursday to Saturday from 6:00am to 6:30pm

• 2B - Wednesday/Thursday to Saturday from 6:00pm to 6:30am

Responsibilities

• Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy.
• Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Qualifications

• This is an intermediate level position.
• Basic proficiency with Windows OS.
• Must be able to type 35 WPM
• Good interpersonal skills required.
• High school diploma or equivalent required.
• Generally prefer 1-3 years of experience.
• Ability to pass background check and Drug screening to include Marijuana
• Reliable Transportation
• Mut be a US Citizen

Employment Pre-requisites

The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

#INDSOC

Estimated Min Rate: $21.00

Estimated Max Rate: $24.00