Customer Service Representative

Department: Private FleetReports To: Fleet Manager General Summary:Customer Service Representative is responsible forthe private fleet's administrative functions. Responsibilityincludes planning, tracking, tracing, and reporting on inbound andoutbound dedicated loads. Works with the private fleet on-site teamto ensure on-time store deliveries, tractor utilization, inboundreverse logistics on-time pick-up, and driver safety and legalcompliance operations. Duties Responsibilities: Plan and assign outbound, vendor backhaul, and OVD loads Plan and assign rolltainer sweeps and dunnageconsolidations Reporting Function: Report on time load pick up Report on time store delivery Report BOL pick-up Report on tractor utilization Report on vendor backhaul pickup and delivery Answer and process driver load messages through satellitecommunications and plan swaps Resolve load issues involving bustouts, overweights, and/orpaperwork issues Answer telephone calls from drivers, vendors, DCs, SSC, andother external sources Work with drivers to ensure they understand the deliverydocumentation, call stores when the delivery is late, monitor loaddispatch assignments, and review load optimizing. Knowledge, Skills and Abilities (KSAs): Proficient communication (written and verbal), listening, andinterpersonal problem-solving skills Knowledge of dedicated transportation operations High attention to detail, strong planning, and organizationskills Understand driver logs and hours of service Proficient in the sage of transportation optimization softwareto perform routing, tendering, scheduling, and shipmenttracking Ability to function in a high-stress environment--- Must knowMS Office software Work Experience /or Education: Bachelor's degree in Business or Logistics preferred, orcomparable experience of one to two years in transportationoperations for a retailer, manufacturing company, major carrier, orlogistics company required. One to two years of customer service experience preferred One to two years of onsite driver dispatch experiencepreferred One year of Driver Dispatch Management System (satellitedispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks,AS400)