Customer Experience Representative I - Short Term Worker

Join Our Team as a Recreation Customer Experience Representative!

Missoula Parks & Recreation is looking for friendly, customer-focused individuals to provide excellent service at Splash Montana! As a Recreation Customer Experience Representative , youll play a key role in ensuring a safe, welcoming, and fun environment for all visitors. From assisting patrons and handling point-of-sale transactions to supporting concessions and maintaining facility cleanliness, this position offers a dynamic and engaging work experience.

If you thrive in a fast-paced setting, enjoy working with people of all ages, and want to be part of a team that makes a difference in our community, we encourage you to apply today!

Screening of application will begin on Tuesday, April 1, 2025 , and will continue until all positions are filled. It is in your best interest to apply soon!

To Apply: All applicants must submit the City of Missoula application.

Resumes will not be reviewed. All details should be entered on the application.

• Maintain and promote a positive and safe environment at Parks & Recreation facilities, communicating and providing customer service to patrons, by phone or in person, at Splash Montana.
• Perform point-of-sale transactions by accepting payments at facility entry and concessions.
• Provide information about aquatics programs.
• Perform daily cash-outs.
• Assist with food preparation, stocking, cleaning, and washing dishes.
• Gather drinks and prepare sold food items.
• Perform various minor landscape, cleaning, and organizational duties to ensure a safe and sanitary environment for patrons.
• Inflate and repair inner-tubes.
• Perform other duties, as assigned.

• Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation, daily deposits, etc.
• Knowledge of, or the ability to learn, food preparation and sanitation requirements.
• Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices.
• Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
• Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment.
• Skill in following oral and written instructions.
• Skill in multitasking in a fast-paced environment, while providing effective customer service.
• Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
• Ability to stay alert and identify potential and/or actual emergency situations.

• Ability to lead and work with both adults and youth of all ages.

• Ability to lead and train staff, when applicable, in a various job-specific areas.
• Ability to develop and prepare reports, correspondence, and various other documents.
• Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary.
• Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
• Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
• Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to learn departmental and City of Missoula practices and procedures.

Working Conditions:

• Position requires the ability to lift 50 lbs. or less.
• Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, which require following basic safety precautions.
• Duties require the physical ability to occasionally perform bending, pulling, and squatting motions.
• Position may require schedule flexibility to accommodate opening, closing, and/or weekend shifts.

ALL POSITIONS

• Must be of legal age to perform the duties of the position.