DSM STAFFING LLC

DSM STAFFING LLC


Title: Call Center Representative

PRIMARY RESPONSIBILITIES OF THIS POSITION:

Monitor calls

Inbound/outbound

Prepare

Create notes

Write clearly

Studies show that individuals today prefer to work at home to protect their families from contracting Covid-19.

Why is a remote call center the safer option? A remote call center offers the same customer service as a conventional call center but uses a team of agents who work from home rather than an office setting. Amid the Coronavirus outbreak, more companies are in favor of telework.
remote team uses cloud-based contact center solutions to interact with customers and team members, collaborating online rather than in-person.

DSM Staffing, LLC hires agents who answer and monitor calls from their home office instead of being in the same location as each other, or as the business. Our virtual agents provide phone, email, and chat service to various clients using the Arise Platform. Working from home is a dream come true for most people, allowing them the flexibility and convenience to earn money on their own terms. As more people continue to look for ways to work from home, many are turning their focus to the remote call center setting.

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