Customer Support Specialist

Customer Support Specialist Our client is seeking a Customer Support Specialist who is passionate about delivering exceptional customer experiences and building meaningful relationships with families and community members. This role is ideal for a compassionate, self-motivated professional who thrives in a fast-paced remote environment, enjoys problem-solving, and can confidently navigate sensitive conversations while maintaining a high level of professionalism and empathy. This role is a hybrid model in Boise, Idaho. Scheduled shifts may fall anywhere within extended business hours of 6 AM-7 PM Pacific Time to support customer coverage needs. Customer Support Specialist Responsibilities Deliver exceptional customer support through phone, email, chat, and other communication channels while resolving inquiries with empathy and professionalism. Manage customer concerns related to services, billing, account support, and general questions, striving for first-contact resolution whenever possible. Accurately document interactions, track cases, and coordinate with internal teams to ensure timely issue resolution. Use critical thinking, active listening, and de-escalation techniques to support customers through complex or emotional situations. Meet productivity, quality, attendance, and customer experience goals while contributing ideas to improve processes and service delivery. Customer Support Specialist Qualifications 2+ years of customer service experience supporting customers via phone, email, or other service channels. Strong written and verbal communication skills with the ability to build trust and provide outstanding customer experiences. Proven ability to remain organized, prioritize tasks, and perform effectively in a high-volume, fast-paced environment. Intermediate computer skills, including Microsoft Office and the ability to navigate multiple systems simultaneously. Self-motivated, dependable, and comfortable working independently in a remote environment with reliable internet access and a dedicated workspace. High school diploma or equivalent required; additional education is a plus. Compensation: $19.30/hr. VanderHouwen Contractors Enjoy Exceptional Benefit Perks! As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future. Meet VanderHouwen What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals. VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career! VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #LI-Hybrid #LI-KC1 #AF1