Customer Service Representative

A JPS Customer Service Representative will provide a world class commercial experience for our customers. Primary job functions will include but are not limited to providing product/services information, answering questions, quoting product lead-times & MOQ's, pricing, entering PO's, resolving emerging problems with accuracy and efficiency.

Become intimately familiar with our product line and common customer concerns

Learn the JPS AS400

Follow Standard Work as well other responsibilities that may be added to the role

Answer customer questions, assist with order modifications, and resolve any customer issues / concerns in a friendly and professional manner

Work with the internal team and customers to create and provide solutions

Coordinate and work closely with the logistics team and shipping providers

Keep detailed notes (organization is key!) of customer interactions, and provide follow up as needed

Manage substantial amounts of incoming phone calls and emails

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with accounts through open, frequent and interactive communication

Meet personal/customer service team sales targets

Handle customer complaints, provide appropriate solutions and follow up to ensure resolution

Participation in process improvement teams

Maintain customer profile information

Backup for CSR team when appropriate

Follow JPS procedures, guidelines, and policies

A passion for providing outstanding customer service

Come to work with a friendly and positive attitude

Experience as a Customer Service Representative

Strong communication, listening and phone skills

Proficient in written communication

Ability to adapt to fast paced environment and manage time effectively

An adaptive learner and self-starter

Prepared to handle a constant flow of emails / messages from customers and team members

2- or 4-year degree preferred

Ability to work occasional overtime, as needed