Customer Service Representative

Customer Service Representative AppleOne - 3.8 West Mifflin, PA Job Details $21 an hour 2 hours ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Customer communication Full Job Description Job Summary We are seeking a Customer Service Representative for a direct hire opportunity in West Mifflin, PA. This role is ideal for a dependable, detail-oriented professional who enjoys helping people, solving problems, and keeping information organized in a fast-paced call center environment. As a Customer Service Representative, you will support infrastructure-related service requests by speaking with homeowners, contractors, engineers, and other callers, gathering critical project details, and accurately documenting information for coordination with third-party partners. This position offers the opportunity to join a service-focused team where accuracy, professionalism, teamwork, and clear communication are highly valued. This is a great fit for someone who thrives in a structured environment, enjoys steady call volume, and wants to build a career in customer support, data coordination, and client care. The team environment is collaborative and supportive, with training provided to help you succeed in the role. Key Responsibilities Respond to incoming calls from homeowners, contractors, engineers, and related parties in a professional and courteous manner. Collect, verify, and document project details, including location information using mapping tools and internal systems. Accurately enter, update, and maintain customer and project data across multiple applications. Guide callers through the required process while providing clear, helpful, and solutions-focused support. Coordinate information to help ensure accurate follow-up with third-party partners and service teams. Maintain composure, accuracy, and professionalism during high-volume or time-sensitive situations. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #2720