Customer Service Representative 2

Job No: 540851 Work Type: Full-time Location: PARKER Categories: Administrative Support/Customer Service,Law Enforcement/Detective/Corrections/Protective Services,Skilled Trades/Crafts DEPT TRANSPORTATION CUSTOMER SERVICE REPRESENTATIVE 310 S. California Ave. Parker, AZ 85344 Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs. Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity. - Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement - Practices of computer applications and software; of Spillman Cad RMS , Query Analyzer, Livescan, and Armani - Federal OSHA , State and County regulations and policies regarding safe work practices - Commercial Vehicle Safety Alliance ( CVSA ) laws, Arizona Police Officer Standards and Training (AZ Post Rules) - EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau ( ESB ) Skills in: - Maintain working relationships with other agency divisions, the public, employees and contractors - Strong math, critical thinking, research and complex analysis - Problem solving and conflict resolution, interpersonal and employee relations - Multi-tasking and time management of multiple and sometimes competing priorities and deadlines - Decision making - Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations - Google Platform Ability to: - Read, comprehend, and interpret detailed, complex written material - Conduct research and compile findings - Handle a variety of complex, sensitive and confidential materials simultaneously - Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic - Remain professional under stress - Work independently without supervision - Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds - Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities - Handle face to face contact with challenging individuals - Sick leave - Vacation with 10 paid holidays per year - Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). - Health and dental insurance - Retirement plan - Life insurance and long-term disability insurance - Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance ASRS ADOT The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ... option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. To view full details and how to apply, please login or create a Job Seeker account