Customer Relations Representative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Position SummaryLocation: Remote (Webcam Required)Schedule: Hours will fall between Monday-Sunday, 8:30 a.m. - 7:00 p.m. including weekend coverageThe Customer Relations Representative supports CVS retail pharmacy stores by responding to customer inquiries through the 1-800-SHOPCVS line. This role operates in an inbound customer contact center environment and is responsible for delivering exceptional customer experience aligned with CVS Health's purpose and Values.In this role, the Customer Relations Representative serves as a customer advocate by researching, interpreting, and applying company procedures and policies to resolve concerns efficiently and professionally. The position requires strong verbal and written communication skills, cross-functional collaboration, and a consistent commitment to customer satisfaction.Key ResponsibilitiesRespond to customer calls received through the 1-800-SHOPCVS lineSupport CVS retail pharmacy stores by resolving customer concerns with responsiveness, reliability, and professionalismServe as a customer advocate when researching and interpreting company procedures and policiesReview and process incoming customer communications, including phone calls, emails, and lettersCommunicate clearly and professionally with customers through verbal and written correspondencePartner with field leadership, category managers, and cross-functional teams to resolve issues in a timely and effective mannerMaintain professionalism and service quality in an inbound customer contact center environmentProvide coverage based on business needs, including weekend coverageRequired QualificationsMinimum of 1 consecutive year of customer service experienceExcellent communication, organization, and follow-up skillsAbility to clearly explain program and policy details verbally and in writingStrong PC skills, including the ability to navigate multiple applications simultaneouslyProficiency with Microsoft Windows-based applications and Microsoft OfficeFlexibility in work schedule and ability to successfully complete a paid company training programAbility to work independently in a home-based environmentStrong time management skills and self-motivationAbility to adapt to changing business needsWillingness to be trained in additional skills to support business requirementsAbility to use a CVS Health-provided webcam during work hoursAvailability to work during hours of operation, including weekend coverage as requiredInternet RequirementsRemote colleagues are responsible for maintaining internet service that meets CVS Health technical specifications:Minimum 50 Mbps download / 10 Mbps upload (when available)Internet service may require upgrades to support required systemsPersonal hotspots and public Wi-Fi are not permittedColleagues must be physically connected via ethernet cable while workingPreferred QualificationsBilingual in SpanishPrior inbound call center experiencePrevious work-from-home experiencePrior retail or pharmacy experienceEducationVerifiable High School Diploma, GED, or equivalent experienceAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 06/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.