Customer Service Support I - Order Entry (Remote - Eastern Time Zone residency required)

Customer Service Support I - Order Entry (Remote - Eastern Time Zone residency required)

Employer

SteelcoBelimed Inc.

Location

Ladson, SC

Department

Spare Parts

Type of work

Full-time

Type of contract

Unlimited

Compensation

$25.00 / hour

SteelcoBelimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, 'Innovate with confidence', drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers' ever-changing requirements.

We believe that winning teams are the key to our success. In SteelcoBelimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society. Apply for this challenging role and join our team in the US.

Your responsibilities

As the Customer Service Support I (CSS I), you will assist customers with part identification, spare parts order processing, work order close out & invoicing. You will maintain the service database by entering & updating equipment warranties & other information. You will also assist in data collection, entry, and extraction of data from SAP.

• Candidates within reasonable driving distance of our Ladson SC headquarters are required to work in the office 1 day per week (currently Wednesdays)
• Provide timely and accurate part identification & delivery times to customer
• Process spare parts and consumable orders in SAP for customers
• Communicate with warehouse personnel to ensure accurate delivery methods and gather tracking information
• Administer RMAs for customers, invoice all spare part & consumable orders
• Assist customers and Finance in the resolution of billing and payment issues
• Communicate any consumable pricing discrepancies to team lead
• Initiate quotes for service work orders under service contracts, third-party vendors, and billable non-contract repairs
• Collect purchase orders for service orders, work closely with the purchasing department
• Research & annotate the closing of work orders associated with service contracts
• Adjust service billing where required, invoices all work orders
• Notify management of any issues, concerns, or customer satisfaction problems

Your profile

• High school diploma or equivalent
• At least 1 year of high volume inside sales/order entry experience
• Experience in high detailed work involving data entry and analytical skills
• Experience with SAP or another ERP system
• Proficiency in MS Office Suite with emphasis in Outlook, Excel, and Word
• Excellent verbal and written skills
• Demonstrated strong customer service skills via phone and email
• Exceptional organizational skills with high attention to detail
• Strong analytical/problem solving skills
• Able to work overtime where needed

Our offer

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision insurance, 401(k) with a company match, paid time off, paid holidays, paid parental leave, flexible work from home options and more!

Join our team and take your career further.