Experienced Customer Support Specialist

Boeing
Miami, Florida
Full Time

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Company:

The Boeing Company

Boeing Global Services (BGS) Training Solutions is seeking an Experienced Customer Support Specialist to join our Miami, Florida Campus.

With over 13,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and/or training, for customers from multiple airlines.

Position Responsibilities:

Responding to visitor/customer queries and needs
Ensure TSA verification and requirements are met
Ensures all audit requirements are complying
Verifying training rosters
Handling urgent schedule/training adjustments
Leading VIP & regulatory authority visits to the campus from around the world
Set up classrooms and review schedules
Send schedules to customers and upload student information
Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
Identify areas which require improvement

Basic Qualifications (Required Skills/Experience):

Bachelors degree
3+ years of experience in customer support services and document compliance related fields
3+ years of experience working in a multi-functional team environment
Experience in data analysis
Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

This is for 2nd Shift (10:00AM 20:00PM) Wednesday Saturday.

This position must meet export control compliance requirements. To meet export control compliance requirements, a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills/Experience):

SEVP experience
Regulatory experience
Experience working in a fast-paced and deadline-driven environment
Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
Experience in a role requiring strategic planning
Interpersonal skills, teamwork, and customer focus are essential to be successful in the role

Conflict of Interest:

Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies .

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $61,000.00 - $91,350.00

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a U.S. Person as defined by 22 C.F.R. 120.62 is required. U.S. Person includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 2 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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